1/16/2024 0 Comments Quickbooks logo gif![]() Use the standard RGB colour space (sRGB).Have a bit depth (or colour depth) of 24-bits or less. ![]() Please know the Community has your back, and I'm here ready to help you. Reach out to me whenever you have additional questions or concerns. Aside from that, it contains some links on how to efficiently run the business: QuickBooks Blog. I’m attaching an article with detailed lists on the latest enhancements added to the product. Rest assured, I will update this thread once more information is available about the issue. The investigation also provides important information that will help our engineers find a permanent solution. Select how you want to reach out to our support team: Start messaging or Get a callback. ![]() In another window, type the issue/topic in the field box and hit the Let’s talk button.From there, scroll down to choose the Contact us link.Go to the Help menu to access the Search window.They can gather account information in a secure space. Since the safety of your personal data is our top priority, I recommend contacting our QBO Care Team. This is to ensure you receive email updates regarding the resolution status. While waiting for the permanent fix, we’ll have to add the company to the notification list. Our engineers are finding a solution to get this feature working back to normal. Have a great day, there, received reports that some customers are unable to save the logo (INV-38488). I'm here anytime you have other concerns. For more information, see this article: Customize Your Invoices, Estimates, and Sales Receipts in QuickBooks Online. These are useful features to boost your business' image. The program provides you the tools to create attractive, and professional-looking sales forms. This helps you successfully upload the logo to your forms. You can also use other supported browsers if private browsing doesn’t work.Īlso, you can open the logo with Microsoft Paint on Windows or Preview on Mac. This helps the program to function efficiently. Then, clear its cache to get a clean slate for your browser. If it works, let’s go back to your regular browser. Ctrl + Shift + P (Internet Explorer or Mozilla Firefox)įrom there, you can upload the logo again.This helps isolate the issue since it doesn’t store data in the cache. To help fix this, you'll have to sign in to your QBO account using a private browser. However, as the data collects it, it might cause display issues. This could be the reason you're unable to upload the logo in the program. Let's perform some steps so you can upload your logo to your sales forms, a cache of memory to work efficiently. Hence, the system is clearly still broken, but atleast you can get an image uploaded. If you then delete your image from the profile section it will also delete the same image from all of your invoice templates. ![]() Changing the image in the Invoice Template section afterwards makes no difference. I am able to save a JPEG to the profile section which then automatically adds the same logo to all Invoice templates. UPDATE: Upon further testing it seems that the issue is with changing logo's in the Invoice Template section being the primary problem. Seriously guys, one has to wonder how secure the code is that runs Intuit Online if coders can't even get image uploading and modifying working correctly. SVG files that are 10KB are getting a file too large error (10MB limit), PNG files never ever finish processing and JPEG's upload but don't save to the template. Seriously frustrating for such a simple thing, I could have my son write you up some code in PHP or VB in 5 minutes that would work better than this! Have exactly the same issue, logo meets all criteria, have even tried loading in Paint and resaving incase the issue was Photoshop which I already know it wasn't. Please let me know how it goes, I'll be around to provide additional assistance. This article will walk you through the steps: How do I clear my browser cache and temporary Internet files? Sometimes the cache becomes bogged down with older data, which can affect views and performance in QBO. If it works fine, you can go back to your previous browser and clear the cache. This is to verify if the issue is browser related. However, if the issue persists I recommend switching to another browser. To guide all throughout the process, please check out this article: How to add, customize, and troubleshoot logo on sales forms. Once verified, you can proceed with adding the logo on your QuickBooks.
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